Reading Hospital

Reading Hospital, located in West Reading, PA, is a leading 697-bed facility recognized for its advanced specialty care and commitment to quality. As part of Tower Health, we offer comprehensive services, including the McGlinn Cancer Institute, Miller Regional Heart Center, and a Level I Trauma Center. Our hospital has been nationally recognized for outstanding clinical performance, including multiple acknowledgments as one of America's 50 Best Hospitals by Healthgrades. We are dedicated to providing compassionate, patient-centered care to over 800,000 people in our community.

Identifiers

Hospital Name Reading Hospital
Facility ID 390044

Location

Address 420 S 5TH AVENUE
City/Town West Reading
State PA
ZIP Code 19611
County/Parish BERKS

Health System

Health System Tower Health
Health System Website Domain towerhealth.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 5
Health System Total Beds 1196
Health System Hospital Locations Pennsylvania

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Tower Health
Emergency Services Yes

Charles F. Barbera, MD

President & Chief Executive Officer

First physician CEO in the hospital's history. Joined Reading Hospital in 1996, became Chair of Emergency Medicine in 1999 for over 20 years before becoming President and CEO in April 2022. [18] Key in the creation and accreditation of Reading Hospital's Trauma Center, developed a successful Community Paramedic Program, and instrumental in the development of the Pediatric and Psychiatric Emergency Departments. [18] Received medical degree from Temple University School of Medicine, residency at Thomas Jefferson University Hospital. [18] Holds a bachelor's in Communication Arts from LaSalle University, a master's in Business Administration from Alvernia University, and a master's in Public Health from The George Washington University. [18] Previously president of Pennsylvania College of Emergency Physicians and The Berks County Medical Society, and served on boards for Autism Society of Berks County, American Heart Association, and Children's Home of Reading. [18] Currently Chairman of the Pennsylvania Trauma Systems Foundation Board. [18]

Michelle Trupp, MSN, RN, CEN

Chief Operating Officer

Also Senior Vice President, Tower Health. [6, 9] Clinical and administrative career spans over 40 years at Reading Hospital and Tower Health. [6, 13] Graduate of Reading Hospital School of Nursing and began her career as an RN in the Emergency Department. [6, 13] Played an integral role in Reading Hospital's first designation as a Trauma Center in 2005 and co-led two physical expansions of the Emergency Department. [6] Worked with Charles F. Barbera to advance the Emergency Department's Press Ganey scores significantly. [6] Was Chief Information Officer for Tower Health in 2018. [6, 9, 13, 17] Appointed to the HAP Board of Directors. [9]

Suzanne Wenderoth, MD

Chief Medical Officer, Tower Health and Reading Hospital

Also Executive Vice President, Chief Medical Officer, Tower Health. [5] Practicing Board Certified Internal Medicine physician and medical student and resident educator in West Reading. [11] Joined Reading Hospital medical staff in 2012. [11] Past positions include CEO, Physician Enterprise and Chief Clinical Officer, Tower Health Medical Group; Vice President of Ambulatory and Clinical Initiatives at Reading Health System; Medical Director, Patient-Centered Medical Home, Primary Care - Reading Health System; Medical Director, Internal Medicine Resident & Faculty Practice - Reading Hospital; Associate Residency Program Director, Ambulatory Internal Medicine - Reading Hospital; Associate Director, Medical Student Internal Clerkship - Department of Medicine at Joan & Sanford I. Weill. [24] Responsible for Medical Affairs and Central Verification Offices, ensuring alignment of Tower Health physicians and providers. [4] Oversees Care Management, Population Health, Utilization Review programs for Tower Health and Reading Hospital, as well as quality and safety initiatives. [4] Member of Tower Health Providers Board of Managers and Reading Area Community College Board of Trustees. [4] Passionate about delivering high quality, patient centered care and preparing the next generation of students. [11, 24]

Lisa Lougheed, PhD, MSN, RN-BC, NEA-BC, FABC, FACHE

Chief Nursing Officer

Kristin Kearney

Chief Financial Officer

Role as CFO of Tower Health Medical Group was expanded to include CFO of Reading Hospital in April 2024, aiming to integrate and optimize financial strategies. [12, 14, 16, 19]

H. Christopher Lawson, MD

Chief, Division of Neurologic Surgery

Promoted to this role effective October 5. [10] Been with Reading Hospital since 2014. [10] Role involves leading physicians and APPs in the Division of Neurological Surgery, specializing in complex conditions. [10] Began his career in Baltimore, MD in 1991. [10] Earned MD from Johns Hopkins School of Medicine in 2000, completed neurosurgical residency there in 2007. [10] Worked at Greater Baltimore Medical Center and Baltimore Neurosurgery and Spine Center before Reading Hospital. [10] Assistant Professor of Neurological Surgery at Drexel University College of Medicine. [10, 26] Awarded American Parkinson Disease Association post-doctoral fellowship and Harvey Cushing Medical Student Hunterian Research Award from Johns Hopkins Medicine. [10] Committed to outreach and education, participates in community events. [4]

Stephanie Goldman, PharmD, BCPS

Vice President of Pharmacy

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program No
Osteopathic Residency Program Yes
Other Residency Programs Yes
Pediatric Residency Program Yes

Capacity & Services

Licensed Beds 602

Staffing & Personnel

FTE Employees on Payroll 4048
FTE Interns & Residents 202.62

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 42888
Inpatient Days (Title XIX) 2766
Total Inpatient Days 163593
Bed Count 561
Available Bed Days 204765
Discharges (Title V) NA
Discharges (Title XVIII) 7894
Discharges (Title XIX) 576
Total Discharges 32599

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 39974
Inpatient Days (Title XIX; Adults & Peds) 1833
Total Inpatient Days (Adults & Peds) 142839
Bed Count (Adults & Peds) 490
Available Bed Days (Adults & Peds) 178850
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 7894
Discharges (Title XIX; Adults & Peds) 576
Total Discharges (Adults & Peds) 32599

Quality Summary

Care Quality Stengths Average overall patient satisfaction. Hospital does an above-average job of ensuring patients at the hospital do not get infections.
Care Quality Concerns Patients report that the care team can be slow at times in meeting their needs. Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 64%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients Better Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications No Different Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate Worse Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 228

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients -2.1
Readmission Score Hospital Return Days for Heart Failure Patients -2.5
Readmission Score Hospital Return Days for Pneumonia Patients 8.6
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 11.9
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy 11.8
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy 4.3
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.4
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 12.8
Readmission Score Rate of Readmission for CABG 12.4
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 21.7
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 18.9
Readmission Score Rate of Readmission After Hip/Knee Replacement 3
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 15.2
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 17.6
Readmission Group Hospital Return Days for Heart Attack Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy No Different Than the National Rate
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery Worse than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients Worse Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement Better Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.301
CAUTI SIR (Standardized Infection Ratio) 0.916
SSI SIR (Standardized Infection Ratio) 1.696
CDI SIR (Standardized Infection Ratio) 0.538
MRSA SIR (Standardized Infection Ratio) 0.713

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $9,040
Bad Debt Expense $49,708
Uncompensated Care Cost $20,835
Total Uncompensated Care $76,072

Operating Expenses ($ thousands)

Total Salaries $361,436
Overhead Expenses (Non-Salary) $716,556
Depreciation Expense $72,760
Total Operating Costs $922,257

Charges ($ thousands)

Inpatient Charges $1,977,328
Outpatient Charges $1,974,121
Total Patient Charges $3,951,449

Wage-Related Details ($ thousands)

Core Wage Costs $114,290
Wage Costs (RHC/FQHC)
Adjusted Salaries $365,195
Contract Labor (Patient Care) $33,316
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents) $3,996

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $306
Short-Term Investments
Notes Receivable $55
Accounts Receivable $338,677
Allowance for Doubtful Accounts $-194,335
Inventory $35,907
Prepaid Expenses $23,613
Other Current Assets $7,482
Total Current Assets $-354,663

Balance Sheet – Fixed Assets ($ thousands)

Land Value $13,780
Land Improvements Value $14,397
Building Value $683,540
Leasehold Improvements $14,281
Fixed Equipment Value $398,493
Major Movable Equipment $390,026
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $541,677

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments $15,210
Other Assets $12,368
Total Other Assets $212,287
Total Assets $399,302

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $70,065
Salaries & Wages Payable $49,454
Payroll Taxes Payable $32,500
Short-Term Debt $16,921
Deferred Revenue $10,158
Other Current Liabilities
Total Current Liabilities $182,931

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt $329,091
Long-Term Notes Payable $186,927
Unsecured Loans $87,799
Other Long-Term Liabilities $32,922
Total Long-Term Liabilities $636,739
Total Liabilities $819,670

Balance Sheet – Equity ($ thousands)

General Fund Balance $-420,368
Total Fund Balances $-420,368
Total Liabilities & Equity $399,302

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $19,502
DRG (Post-Oct 1) $65,414
Outlier Payments
DSH Adjustment $2,998
Eligible DSH % $0
Simulated MC Payments $83,251
Total IME Payments $15,295

Revenue & Income Statement ($ thousands)

Inpatient Revenue $2,021,778
Outpatient Revenue $2,012,476
Total Patient Revenue $4,034,253
Contractual Allowances & Discounts $2,886,633
Net Patient Revenue $1,147,620
Total Operating Expenses $1,077,992
Net Service Income $69,628
Other Income $103,234
Total Income $172,862
Other Expenses
Net Income $172,862

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $109,894
Medicaid Charges $778,724
Net CHIP Revenue
CHIP Charges

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Infor
ERP Version S3
EHR is Changing No