Manchester Memorial Hospital

Manchester Memorial Hospital, located at 71 Haynes St in Manchester, CT, is a 249-bed acute-care community hospital providing comprehensive, high-quality, family-focused care. We offer a 24-hour Emergency Department and a wide range of services, including cardiovascular, neuroscience, oncology, and orthopedic care. Our hospital is dedicated to the health and safety of our patients, featuring convenient free parking and valet services. Visit us daily from 10 a.m. to 8 p.m. and experience our commitment to your well-being with Joint Commission Accreditation and full standards compliance.

Identifiers

Hospital Name Manchester Memorial Hospital
Facility ID 070027

Location

Address 71 HAYNES ST
City/Town Manchester
State CT
ZIP Code 6040
County/Parish HARTFORD

Health System

Health System Eastern Connecticut Health Network
Health System Website Domain echn.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 2
Health System Total Beds 351
Health System Hospital Locations Connecticut

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Proprietary
Ownership Details Prospect Medical Holdings
Emergency Services Yes

No leaders were identified on Manchester Memorial Hospital's website

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program No
Osteopathic Residency Program Yes
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 249

Staffing & Personnel

FTE Employees on Payroll 950.85
FTE Interns & Residents 29.2

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 5730
Inpatient Days (Title XIX) 5702
Total Inpatient Days 27490
Bed Count 139
Available Bed Days 50735
Discharges (Title V) NA
Discharges (Title XVIII) 1218
Discharges (Title XIX) 1455
Total Discharges 6547

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 4666
Inpatient Days (Title XIX; Adults & Peds) 3896
Total Inpatient Days (Adults & Peds) 21785
Bed Count (Adults & Peds) 111
Available Bed Days (Adults & Peds) 40515
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 1218
Discharges (Title XIX; Adults & Peds) 1455
Total Discharges (Adults & Peds) 6547

Quality Summary

Care Quality Stengths The hospital is average in every measured mortality rate
Care Quality Concerns Low overall patient satisfaction. Patients report significant challenges with Staff responsiveness to their needs. Patients reported concerns with being abel to have quiet rest in the hospital Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 60%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients
Mortality Group – Death Rate for CABG Surgery Patients
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients No Different Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate No Different Than National Average
Mortality Group – Postoperative Sepsis Rate No Different Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 244

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients Not Available
Readmission Score Hospital Return Days for Heart Failure Patients -0.7
Readmission Score Hospital Return Days for Pneumonia Patients -4.1
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 13.8
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1.1
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Not Available
Readmission Score Rate of Readmission for CABG Not Available
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 19.3
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 19.9
Readmission Score Rate of Readmission After Hip/Knee Replacement 4.7
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.9
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 15.6
Readmission Group Hospital Return Days for Heart Attack Patients Number of Cases Too Small
Readmission Group Hospital Return Days for Heart Failure Patients Average Days per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients Average Days per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate Number of Cases Too Small
Readmission Group Rate of Readmission for CABG Not Available
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) NA
CAUTI SIR (Standardized Infection Ratio) NA
SSI SIR (Standardized Infection Ratio) NA
CDI SIR (Standardized Infection Ratio) NA
MRSA SIR (Standardized Infection Ratio) NA

Fiscal Period

Fiscal Year Begin Jan 01, 2022
Fiscal Year End Dec 31, 2022

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $1,215
Bad Debt Expense $7,817
Uncompensated Care Cost $3,457
Total Uncompensated Care $12,804

Operating Expenses ($ thousands)

Total Salaries $97,298
Overhead Expenses (Non-Salary) $125,343
Depreciation Expense $1,107
Total Operating Costs $213,025

Charges ($ thousands)

Inpatient Charges $337,957
Outpatient Charges $406,789
Total Patient Charges $744,746

Wage-Related Details ($ thousands)

Core Wage Costs $16,990
Wage Costs (RHC/FQHC)
Adjusted Salaries $97,298
Contract Labor (Patient Care) $398
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents) $754

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $-2,983
Short-Term Investments
Notes Receivable
Accounts Receivable $101,784
Allowance for Doubtful Accounts $-81,322
Inventory $4,753
Prepaid Expenses $1,885
Other Current Assets $1,523
Total Current Assets $122,340

Balance Sheet – Fixed Assets ($ thousands)

Land Value $2,514
Land Improvements Value $420
Building Value $47,072
Leasehold Improvements $76
Fixed Equipment Value $10,771
Major Movable Equipment $34,762
Minor Depreciable Equipment $3,619
Health IT Assets
Total Fixed Assets $37,556

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $1,610
Total Other Assets $1,610
Total Assets $161,506

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $27,622
Salaries & Wages Payable $4,855
Payroll Taxes Payable $3,589
Short-Term Debt
Deferred Revenue $234
Other Current Liabilities $78,127
Total Current Liabilities $114,426

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable $3,067
Unsecured Loans
Other Long-Term Liabilities $957
Total Long-Term Liabilities $4,024
Total Liabilities $118,450

Balance Sheet – Equity ($ thousands)

General Fund Balance $43,056
Total Fund Balances $43,056
Total Liabilities & Equity $161,506

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $14,257
DRG (Post-Oct 1)
Outlier Payments
DSH Adjustment $422
Eligible DSH % $0
Simulated MC Payments $17,766
Total IME Payments $1,570

Revenue & Income Statement ($ thousands)

Inpatient Revenue $336,214
Outpatient Revenue $408,426
Total Patient Revenue $744,640
Contractual Allowances & Discounts $536,261
Net Patient Revenue $208,378
Total Operating Expenses $222,641
Net Service Income $-14,263
Other Income $21,326
Total Income $7,063
Other Expenses
Net Income $7,063

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $31,586
Medicaid Charges $165,923
Net CHIP Revenue
CHIP Charges

EHR Information

EHR MEDITECH
EHR Version Unknown
EHR is Changing No

ERP Information

ERP Oracle
ERP Version Fusion 10
EHR is Changing No