Memorial Hermann

Memorial Hermann Greater Heights Hospital, located at 1635 North Loop West in Houston, TX, has been providing award-winning care to families in the community for over 50 years. As a 260-bed facility with over 600 affiliated doctors, we offer a wide range of medical specialties, including heart and vascular care, cancer treatment, and women's services. Our state-of-the-art facilities include a Family Birthing Center, Ambulatory Medicine Center, and advanced surgical suites. We are proud to be recognized for nursing excellence with Magnet designation, reflecting our commitment to quality and patient safety.

Identifiers

Hospital Name Memorial Hermann
Facility ID 450184

Location

Address 1635 NORTH LOOP WEST
City/Town Houston
State TX
ZIP Code 77008
County/Parish HARRIS

Health System

Health System Memorial Hermann Health System
Health System Website Domain memorialhermann.org
Recently Joined Health System (Past 4 Years) No

Health System Size & Scope

Health System Total Hospitals 8
Health System Total Beds 3283
Health System Hospital Locations Texas

Ownership & Characteristics

Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Ownership Details Memorial Hermann Health System
Emergency Services Yes

Brian Dean

CEO of Memorial Hermann–Texas Medical Center

Named CEO of Memorial Hermann–Texas Medical Center in 2015. Previously, he was the CFO for Memorial Hermann–Texas Medical Center.

Michelle McNutt, MD

Chief Medical Officer for Memorial Hermann-Texas Medical Center (adult services)

Professor in the Department of Surgery and holder of the Memorial Hermann Endowed Chair in Surgery.

Andreea Xavier, MD

Associate Chief Medical Officer-Adult Medicine, Memorial Hermann-Texas Medical Center

Associate professor in the Department of Emergency Medicine, director of the Division of Acute Care Medicine, and Wyatt Ranches Distinguished Professor in Geriatric & Palliative Medicine.

Diana Racusin, MD

Assistant Chief Medical Officer-OB/GYN, Memorial Hermann-Texas Medical Center

Assistant professor in the Department of Obstetrics, Gynecology and Reproductive Sciences.

Bela Patel, MD

Regional Chief Medical Officer for Memorial Hermann–Central/West Region

Professor in the Department of Internal Medicine, vice dean for Healthcare Quality, and Graham Distinguished University Chair. Oversees the new medical leadership team at Memorial Hermann–Texas Medical Center and Children's Memorial Hermann Hospital.

Robert Yetman, MD

Chief Medical Officer-Children's Memorial Hermann Hospital

Professor in the Department of Pediatrics.

Keely Smith, MD, FAAP

Associate Chief Medical Officer, Children's Memorial Hermann Hospital

Professor in the Department of Pediatrics and director of the Division of Pediatric Hospital Medicine.

KuoJen Tsao, MD

Associate Chief Medical Officer, Children's Memorial Hermann Hospital

Professor in the Department of Pediatric Surgery and holder of The Children's Fund, Inc. Distinguished Professorship in Pediatric Surgery.

Emily Weber, DNP, RN, CPN, NEA-BC

Chief Nursing Officer and Vice President of Operations at Children's Memorial Hermann Hospital

Has more than 20 years' nursing experience. Passionate about high-quality, compassionate patient care and excellence in nursing leadership. Oversees a multidisciplinary team providing care to women and children.

Residency Programs

Allopathic Residency Program Yes
Dental Residency Program No
Osteopathic Residency Program No
Other Residency Programs No
Pediatric Residency Program No

Capacity & Services

Licensed Beds 1515

Staffing & Personnel

FTE Employees on Payroll 6961.96
FTE Interns & Residents 58.51

Inpatient Utilization

Inpatient Days (Title V) NA
Inpatient Days (Title XVIII) 60123
Inpatient Days (Title XIX) 34181
Total Inpatient Days 371820
Bed Count 1417
Available Bed Days 517205
Discharges (Title V) NA
Discharges (Title XVIII) 10966
Discharges (Title XIX) 10244
Total Discharges 81575

Adult & Pediatric Subtotal

Inpatient Days (Title V; Adults & Peds) NA
Inpatient Days (Title XVIII; Adults & Peds) 52073
Inpatient Days (Title XIX; Adults & Peds) 13156
Total Inpatient Days (Adults & Peds) 289055
Bed Count (Adults & Peds) 1127
Available Bed Days (Adults & Peds) 411355
Discharges (Title V; Adults & Peds) NA
Discharges (Title XVIII; Adults & Peds) 10966
Discharges (Title XIX; Adults & Peds) 10244
Total Discharges (Adults & Peds) 81575

Quality Summary

Care Quality Stengths Average overall patient satisfaction. Hospital does an exceptional job of ensuring patients at the hospital do not get infections
Care Quality Concerns Patients report that the care team can be slow at times in meeting their needs. Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen and treated Hospital does not do a good job of treating conditions like heart attacks so that patients don't have to come back to the hospital. Hospital does not do a good job of treating conditions like heart failure so that patients don't have to come back to the hospital. Hospital does not do a good job of treating conditions like pneumonia so that patients don't have to come back to the hospital.

Hospital Overall Rating

Patient Experience Star Ratings

Nurse Communication – Star Rating
Doctor Communication – Star Rating
Staff Responsiveness – Star Rating
Communication About Medicines – Star Rating
Discharge Information – Star Rating
Care Transition – Star Rating
Cleanliness – Star Rating
Quietness – Star Rating
Overall Hospital Rating – Star Rating
Recommend Hospital – Star Rating

Recommendation Percentage

Percent of Patients Who Definitely Recommend the Hospital 69%

Mortality Group Indicators

Mortality Group – Rate of Complications for Hip/Knee Replacement Patients No Different Than National Average
Mortality Group – Death Rate for Heart Attack Patients No Different Than National Average
Mortality Group – Death Rate for CABG Surgery Patients No Different Than National Average
Mortality Group – Death Rate for COPD Patients No Different Than National Average
Mortality Group – Death Rate for Heart Failure Patients Better Than National Average
Mortality Group – Death Rate for Pneumonia Patients No Different Than National Average
Mortality Group – Death Rate for Stroke Patients No Different Than National Average
Mortality Group – Pressure Ulcer Rate No Different Than National Average
Mortality Group – Death Rate Among Surgical Inpatients With Serious Treatable Complications Better Than National Average
Mortality Group – Iatrogenic Pneumothorax Rate No Different Than National Average
Mortality Group – In-Hospital Fall with Hip Fracture Rate
Mortality Group – Postoperative Hemorrhage or Hematoma Rate No Different Than National Average
Mortality Group – Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than National Average
Mortality Group – Postoperative Respiratory Failure Rate No Different Than National Average
Mortality Group – Perioperative Pulmonary Embolism or Deep Vein Thrombosis Rate Worse Than National Average
Mortality Group – Postoperative Sepsis Rate Worse Than National Average
Mortality Group – Postoperative Wound Dehiscence Rate No Different Than National Average
Mortality Group – Abdominopelvic Accidental Puncture or Laceration Rate No Different Than National Average
Mortality Group – CMS Medicare PSI 90: Patient Safety and Adverse Events Composite No Different Than National Average

Timely & Effective Care

Timely and Effective Care: Average (Median) Time in the Emergency Department Before Leaving (Lower Is Better) 212

Readmission Scores & Groups

Readmission Score Hospital Return Days for Heart Attack Patients 36.1
Readmission Score Hospital Return Days for Heart Failure Patients 21.2
Readmission Score Hospital Return Days for Pneumonia Patients 18
Readmission Score Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) 12.6
Readmission Score Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Not Available
Readmission Score Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery 1
Readmission Score Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 14.5
Readmission Score Rate of Readmission for CABG 11.3
Readmission Score Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients 18.5
Readmission Score Heart Failure (HF) 30-Day Readmission Rate 21.2
Readmission Score Rate of Readmission After Hip/Knee Replacement 5.2
Readmission Score Rate of Readmission After Discharge From Hospital (Hospital-Wide) 14.8
Readmission Score Pneumonia (PN) 30-Day Readmission Rate 15.8
Readmission Group Hospital Return Days for Heart Attack Patients More Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Heart Failure Patients More Days Than Average per 100 Discharges
Readmission Group Hospital Return Days for Pneumonia Patients More Days Than Average per 100 Discharges
Readmission Group Rate of Unplanned Hospital Visits After Colonoscopy (per 1,000 Colonoscopies) No Different Than the National Rate
Readmission Group Rate of Inpatient Admissions for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Rate of Emergency Department (ED) Visits for Patients Receiving Outpatient Chemotherapy Number of Cases Too Small
Readmission Group Ratio of Unplanned Hospital Visits After Hospital Outpatient Surgery No Different than expected
Readmission Group Acute Myocardial Infarction (AMI) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission for CABG No Different Than the National Rate
Readmission Group Rate of Readmission for Chronic Obstructive Pulmonary Disease (COPD) Patients No Different Than the National Rate
Readmission Group Heart Failure (HF) 30-Day Readmission Rate No Different Than the National Rate
Readmission Group Rate of Readmission After Hip/Knee Replacement No Different Than the National Rate
Readmission Group Rate of Readmission After Discharge From Hospital (Hospital-Wide) No Different Than the National Rate
Readmission Group Pneumonia (PN) 30-Day Readmission Rate No Different Than the National Rate

Infection SIRs

CLABSI SIR (Standardized Infection Ratio) 0.863
CAUTI SIR (Standardized Infection Ratio) 0.321
SSI SIR (Standardized Infection Ratio) 1.023
CDI SIR (Standardized Infection Ratio) 0.221
MRSA SIR (Standardized Infection Ratio) 0.805

Fiscal Period

Fiscal Year Begin Jul 01, 2022
Fiscal Year End Jun 30, 2023

Charity & Uncompensated Care ($ thousands)

Charity Care Cost $176,298
Bad Debt Expense $209,935
Uncompensated Care Cost $218,310
Total Uncompensated Care $219,274

Operating Expenses ($ thousands)

Total Salaries $661,311
Overhead Expenses (Non-Salary) $1,328,088
Depreciation Expense $104,070
Total Operating Costs $1,893,782

Charges ($ thousands)

Inpatient Charges $4,861,117
Outpatient Charges $4,846,531
Total Patient Charges $9,707,649

Wage-Related Details ($ thousands)

Core Wage Costs $132,877
Wage Costs (RHC/FQHC)
Adjusted Salaries $669,005
Contract Labor (Patient Care) $21,729
Wage Costs (Part A Teaching)
Wage Costs (Interns & Residents)

Balance Sheet – Current Assets ($ thousands)

Cash & Bank Balances $-6,274
Short-Term Investments $2,237
Notes Receivable
Accounts Receivable $219,724
Allowance for Doubtful Accounts
Inventory $7,821
Prepaid Expenses
Other Current Assets
Total Current Assets $461,871

Balance Sheet – Fixed Assets ($ thousands)

Land Value $62,096
Land Improvements Value $9,538
Building Value $1,188,335
Leasehold Improvements $42,350
Fixed Equipment Value
Major Movable Equipment $671,782
Minor Depreciable Equipment
Health IT Assets
Total Fixed Assets $717,905

Balance Sheet – Other Assets ($ thousands)

Long-Term Investments
Other Assets $4,065
Total Other Assets $4,065
Total Assets $1,183,841

Balance Sheet – Current Liabilities ($ thousands)

Accounts Payable $15,955
Salaries & Wages Payable $28,384
Payroll Taxes Payable
Short-Term Debt
Deferred Revenue
Other Current Liabilities $915
Total Current Liabilities $45,254

Balance Sheet – Long-Term Liabilities ($ thousands)

Mortgage Debt
Long-Term Notes Payable
Unsecured Loans
Other Long-Term Liabilities $2,227
Total Long-Term Liabilities $2,227
Total Liabilities $47,480

Balance Sheet – Equity ($ thousands)

General Fund Balance $1,136,361
Total Fund Balances $1,136,361
Total Liabilities & Equity $1,183,841

DRG & Program Payments ($ thousands)

DRG (Non-Outlier)
DRG (Pre-Oct 1) $35,032
DRG (Post-Oct 1) $110,739
Outlier Payments
DSH Adjustment $8,568
Eligible DSH % $0
Simulated MC Payments $266,352
Total IME Payments $2,370

Revenue & Income Statement ($ thousands)

Inpatient Revenue $4,909,504
Outpatient Revenue $4,951,928
Total Patient Revenue $9,861,432
Contractual Allowances & Discounts $7,716,254
Net Patient Revenue $2,145,177
Total Operating Expenses $1,989,399
Net Service Income $155,778
Other Income $27,820
Total Income $183,598
Other Expenses
Net Income $183,598

Ratios & Program Revenues ($ thousands)

Cost-to-Charge Ratio $0
Net Medicaid Revenue $137,617
Medicaid Charges $1,272,752
Net CHIP Revenue $1,005
CHIP Charges $5,945

EHR Information

EHR Epic
EHR Version EpicCare Inpatient (not Community Connect)
EHR is Changing No

ERP Information

ERP Workday
ERP Version NA
EHR is Changing No